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I feel that I have used my work/life experiences to provide the best possible care to the clients I serve. And I continue to develop positive professional relationships with our management team and my coworkers.
From the very first week my mom was there, Terri has shown compassion and caring to mom, all with a dose of humor thrown in there as well! My mom, Lila, lights up when Terri is with her. It is such a comfort to me–as a daughter–that my mom is loved that way, especially when I can not be there! She shows genuine compassion, comfort, respect and creative work-arounds in difficult situations. My mom’s quality of life is definitely better because of Terri. What a sweetheart!
Honoring Teresa Heckman, a Director of Nursing at The Villas
Throughout my father’s three years at The Villas, Teresa has always been willing to hear any concerns that I have had, and more importantly, she acts on them immediately. I genuinely appreciate Teresa's expediency and thoroughness in addressing situations that I bring to her attention. I have full confidence in the care my father receives, as I have personally experienced Teresa’s involvement with not only my father, but also with the staff on the unit.
Thank you to Ken for serving as a faithful companion to my father for the past three years. My father looks forward to the mornings when Ken is with him, particularly because Ken takes the time to read devotions and other spiritual materials. Ken also accompanies my father to fitness and other activities, and I know my father appreciates the company. Ken has been a faithful team member in ensuring that my father has social connections and maintains a level of activity.